Who we are
Our website address is: http://www.WeTourPortugal.com
What personal data we collect and why we collect it
We collect just enough personal data to ensure you have a great service amongst our company. This data might include: name, telephone number, email, nationality and meeting point location if different to our preffered pick-up and drop-off location.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
We do not share your data publicly.
How long we retain your data
If you write us using our contact form, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Changes to the Privacy Statement
From time to time, we may need to update or modify this Privacy Statement, to reflect changes in our business practices, data collection practices or organization. We reserve the right to amend this Privacy Statement at any time, for any reason, without notice to you, other than the posting of the amended Privacy Statement on our website, or, if you have provided your email address to us, sending you an email notifying you of the amended Privacy Statement. It is strongly recommended to check the Website often, referring to the date of the last modification listed at the top. We will in any case not reduce your rights under this Privacy Statement without your explicit and informed consent. If you do not agree to the changes, you should discontinue your use of the Website, and cease providing personal information to us, prior to the time the modified Privacy Statement takes effect. If you continue using the Website or provide personal information after the modified Privacy Statement takes effect, you will be bound by the modified Privacy Statement.
Information
The client is required to provide all the necessary information about him and his group to We Tour Portugal. The client has to provide accurate information about any physical limitations, food allergies (in the case of the food and wine tours) or any other relevant elements to guarantee the quality of the tour. Wheelchair users welcome.
Delays
The client is responsible to be on time in the meeting point agreed. We Tour Portugal is not liable for reduced tours due to delays by the client.
Itineraries
We Tour Portugal will do everything to respect the itinerary agreed with the client, but it is not liable for any change imposed by unpredicted situations caused by traffic, demonstrations, works in progress or any other. In every case, We Tour Portugal will try to do everything possible to mitigate the effects of the unexpected events.
Payment
A booking can only be confirmed after the payment of the full price. No date can be held until a payment has been done. All prices include VAT (iva)
Any cancellation request must be made by the client by email (jaime.afra@gmail.com) and acknowledged, also by email, by We Tour Portugal. The date on which the request to cancel is received by We Tour Portugal will determine the refund due as follows:
Payments are only refundable if cancellation occurs more than 8 days before the day of the tour.
If the cancellation occurs less than 8 days before the tour, 50% of the payment will be kept as a cancellation fee.
If the cancellation occurs less than 48 hours before the start of the tour, the client will have to pay the 100% fee for the booked services.
The above stated refundable amounts don’t include any non-recoverable upfronts costs incurred by We Tour Portugal on the client’s behalf and that the client will have to pay in the case of a cancellation.
In the case of a partial cancellation – if the client has booked more than one tour, for example -, the above stated refundable amounts will always apply to the canceled tour.
We Tour Portugal is not liable for any circumstances beyond its control, such as flight delays or cruise ship delays, for example.
Weather conditions are not considered a valid reason to cancel a tour, as all of our tours are done with sun, rain or wind.
Other special cancellation situations may be discussed to reach an agreement. This type of cancellations will always require the verification of the reasons to cancel.
Refunds will be done by PayPal or bank transfer and the client must pay all the fees that may apply.
In the unlikely event that We Tour Portugal has to cancel the tour, the client may choose between a rescheduling of the tour or a full refund.
We Tour Portugal is not responsible for any incidental expenses the client may have incurred with the tour.
Liability Waiver
By booking a tour, the client acknowledges that all travel involves some risk and releases and discharges We Tour Portugal and its guides from and against any and all liability from its participation on the tour. The client assumes all risks associated with the tour and agrees that this release shall be legally binding upon him personally, all members of his family or group and all the minors traveling with him, his heirs, successors, assigns and legal representatives.
Under no circumstances will We Tour Portugal be liable to the client for any indirect, incidental, consequential or special damages, injuries, death or other damages, pecuniary and non-pecuniary.
The client acknowledges that he will voluntarily participate in the tour and accepts possible risks as: transportation failures, accidents or illness, damaged, stolen or lost property, criminal activity, negligence in the conduct or arrangement of this trip.
Civil and accidents insurance included.
Changes
All changes requested by a client after booking a tour require the previous acceptance by We Tour Portugal. Although We Tour Portugal will try to do the best to accept these suggested changes it always depends on the availability of guides and vehicles or any other aspects which We Tour Portugal can not control. We Tour Portugal is not obligated to accept these changes after the booking has been done.
Privacy
The service marks and trademarks We Tour Portugal are owned by Jaime Pizarro Afra. Any other trademarks, service marks, logos and/or trade names appearing on the site are the property of their respective owners.